by Rob Malcolm | Jun 27, 2026 | Glossary
Islands of Coherence are small groups, communities or networks within a larger system that develop sufficient trust, shared purpose and understanding to learn, adapt and act together. They may form within organisations, professions, communities or wider social...
by Rob Malcolm | Jun 27, 2026 | Glossary
A Knowledge Operating System is the way an organisation turns experience and information into knowledge that people can find, trust, use and improve. It includes more than documents or technology. It connects people, shared language, reflection, learning practices and...
by Rob Malcolm | Jun 27, 2026 | Glossary
People connect what organisational systems leave disconnected. Formal processes, data, technologies and specialised teams each hold only part of the picture. People bridge the gaps by interpreting context, reconciling conflicting information, carrying knowledge...
by Rob Malcolm | Jun 27, 2026 | Glossary
Hansei is the Japanese practice of honestly reflecting on experience, recognising one’s own part in what happened and deciding what must improve. It asks individuals and groups to examine the gap between what they intended and what actually occurred. Even apparent...
by Rob Malcolm | Jun 27, 2026 | Glossary
Great Inertia is the tendency of human systems to preserve familiar meaning, assumptions, relationships and ways of acting, even when changing conditions require adaptation. Organisations need stability. Shared routines, structures and understandings enable people to...
by Rob Malcolm | Jun 27, 2026 | Glossary
Gemba is the Japanese term for the actual place—the setting where work occurs, value is created and the consequences of decisions become visible. It may be a factory floor, classroom, hospital ward, customer interaction, community or natural environment. Going to...