by Rob Malcolm | Jun 27, 2026 | Glossary
Persona A quiet, thoughtful and curious observer. Comfortable with ambiguity, Bruno naturally looks beyond individual objects to the relationships between them. He sees organisations as living systems rather than collections of departments or technologies. Initially...
by Rob Malcolm | Jun 27, 2026 | Glossary
Persona A retired manufacturing and operations veteran with extensive experience in industrial systems, Bill learned most of his craft on the factory floor rather than in the classroom. Married to Mary, a retired IT manager, he combines the humour of an Aussie...
by Rob Malcolm | Jun 27, 2026 | Glossary
Persona Amber is an open, socially perceptive university student studying sociology. She is curious about people, communities and the social patterns that shape how society works—or fails to work. Warm, quick-witted and observant, Amber often notices the human...
by Rob Malcolm | Jun 19, 2026 | Glossary
A Knowledge Base is a structured repository of organisational knowledge that provides a shared understanding of how an organisation operates. It contains the models, definitions, relationships and metadata required to support decision-making, analysis,...
by Rob Malcolm | Jun 19, 2026 | Glossary
Activity Based Costing — or ABC, is a way of understanding the actual cost of work by tracing resources through the activities and tasks that consume them. In ASF, Activity Based Costing links strategy to execution by connecting: L3 Capability → Activity → Task Type →...
by Rob Malcolm | Jun 18, 2026 | Glossary
Two interdependent forms of knowledge: one documented and shared through artefacts, the other carried in experience, judgement, practice, and context. Explicit knowledge is tacit knowledge that has been made visible. It may appear in documents, procedures, diagrams,...