by Rob Malcolm | Jul 1, 2026 | Glossary
Purpose is not a slogan, brand statement, or executive declaration. It is the shared understanding of what matters, why the organisation exists, who it serves, and what must not be compromised. Purpose answers questions such as: What do we aspire to, and why are we...
by Rob Malcolm | Jun 29, 2026 | Glossary
Trust is the willingness to rely on others in situations involving uncertainty, vulnerability and interdependence. Organisations rely on collaborative effort, especially when outcomes are unpredictable, information is incomplete, and no single person can oversee the...
by Rob Malcolm | Jun 29, 2026 | Glossary
Theory U is a framework for transformation based on sensing reality more deeply, letting go of fixed assumptions, and allowing new understanding and action to emerge. It was developed by Otto Scharmer of the Presencing Institute (Scharmer & Kaufer, 2025). It is...
by Rob Malcolm | Jun 29, 2026 | Glossary
Tacit Withdrawal is the loss of tacit judgement, practical understanding and lived commitment, even though formal processes, roles and behaviours appear to remain in place. It occurs when people continue to perform the visible routines of work, but the tacit judgement...
by Rob Malcolm | Jun 29, 2026 | Glossary
Stakeholder Engagement is the practice of identifying, understanding and collaborating with the people, groups or entities affected by, or capable of affecting, an organisation’s activities. A stakeholder is anyone who can judge, block, and/or contribute to the...
by Rob Malcolm | Jun 29, 2026 | Glossary
Persona Michael McLaren is the Chief Financial Officer at NaturFlourish. With extensive finance experience, he is disciplined, cautious, and keenly aware of how quickly confidence, cash flow, and opportunities can disappear. His past tough times, where survival was...