by Rob Malcolm | Jun 27, 2026 | Glossary
A Knowledge Operating System (KOS) comprises the structures, practices, and relationships that facilitate the flow, testing, sharing, application, and value creation of knowledge. It isn’t merely a software system, although software can support it. Instead, a...
by Rob Malcolm | Jun 27, 2026 | Glossary
Human as the Integration Layer describes the role people play in connecting information, knowledge, context and meaning across systems. In many organisations, formal systems do not fully connect. Data resides in separate applications. Processes span departmental...
by Rob Malcolm | Jun 27, 2026 | Glossary
Hansei is a Japanese practice focused on deep self-reflection. It involves honestly assessing one’s actions, assumptions, and results to learn, grow, and act more wisely in the future. In Japanese culture, Hansei has a moral and personal significance. It’s not just...
by Rob Malcolm | Jun 27, 2026 | Glossary
Great Inertia is the tendency of individuals, organisations and systems to resist meaningful change, even when change appears necessary. In organisations, inertia is often explained in structural terms: legacy systems, complex governance, hierarchy, regulation, sunk...
by Rob Malcolm | Jun 27, 2026 | Glossary
Gemba is a Japanese term often translated as “the real place.” In organisational practice, it is commonly described as the place where value is created for the customer. In the Adapt, Survive and Flourish framework, Gemba has a deeper meaning. It is the place where...
by Rob Malcolm | Jun 27, 2026 | Glossary
Business Process Management (BPM) is the discipline of understanding, designing, improving and governing the processes through which work is performed. A business process describes how workflows across people, roles, systems, data and decisions to produce an outcome....