by Rob Malcolm | Jul 2, 2026 | Glossary
Organisational awareness is an organisation’s ability to notice what is happening within and around it, understand what matters and respond before problems deepen or opportunities disappear. It depends on more than reports and dashboards. People must be able to share...
by Rob Malcolm | Jul 1, 2026 | Glossary
Purpose explains why a person or organisation chooses to act and what makes that action worthwhile. For individuals, it connects work with values, identity and contribution; for organisations, it clarifies why they exist, whom they serve and what they will protect....
by Rob Malcolm | Jun 29, 2026 | Glossary
Trust is the willingness to rely on another person or institution when we cannot fully control what they will do. It grows when people act competently, honestly and consistently, acknowledge uncertainty and show regard for those affected by their decisions. Trust is...
by Rob Malcolm | Jun 29, 2026 | Glossary
Theory U is a framework for transformation based on sensing reality more deeply, letting go of fixed assumptions, and allowing new understanding and action to emerge. It was developed by Otto Scharmer of the Presencing Institute (Scharmer & Kaufer, 2025). It is...
by Rob Malcolm | Jun 29, 2026 | Glossary
Tacit Withdrawal occurs when people remain within an organisation but reduce their voluntary contribution of judgement, experience, dissent, contextual understanding and other tacit knowledge. People may continue performing their roles, attending meetings, following...
by Rob Malcolm | Jun 29, 2026 | Glossary
Stakeholder engagement is a fundamental process of organisational learning and reality testing. It begins by questioning what the organisation believes it knows about its stakeholders, their circumstances, interests, experiences and expectations. These assumptions...