by Rob Malcolm | Apr 14, 2026 | Source Note
A navigation map for working in complexity Overview Organisations operating in complex environments face a recurring problem: too much information too many perspectives too much pressure to simplify In response, many adopt frameworks that promise clarity—often...
by Rob Malcolm | Apr 14, 2026 | Source Note
Why some tools work brilliantly in Gemba—and fail everywhere else. Overview Simple frameworks are attractive. They promise clarity, alignment, and control. Many organisations adopt one-page models—four-step strategies, canvases, strategy maps—believing that if...
by Rob Malcolm | Apr 9, 2026 | Misc, Source Note
In complex environments, failure is rarely due to lack of effort or intent. 👉 It is most often the result of applying the wrong logic to the situation. The Structural Trap Organisations are conditioned to operate in domains where: Cause and effect are clear. Agreement...
by Rob Malcolm | Apr 9, 2026 | Source Note
How a situation is framed determines how it is approached — and what actions are considered appropriate. Framing is an act of sensemaking. It shapes the mindset applied to the situation, and that mindset directly influences action. If a complex situation is framed as...
by Rob Malcolm | Apr 8, 2026 | Source Note
Framing Insight Technological change alters what we do. It does not determine who we become. AI will change what you do. Purpose determines how you respond. What’s Going On AI is accelerating change across many sectors. Tasks are being automated, roles are being...
by Rob Malcolm | Apr 8, 2026 | Source Note
Framing Insight Sensemaking is not neutral. It is shaped by what the organisation is trying to achieve. If the purpose is unclear, sensemaking will optimise the wrong outcome. What’s Going On Organisations operate in environments where: cause and effect are not fully...