by Rob Malcolm | Apr 20, 2026 | Misc, Source Note
Overview Organisations do not fail to learn because they lack information. They fail because learning is constrained by what they are able—or willing—to see, say, and act upon. Even when evidence is available, decision-making becomes distorted when cause–and–effect...
by Rob Malcolm | Apr 15, 2026 | Source Note
This note explains the mechanism. The NaturFlourish story in Lead, Transform & Navigate shows what it looks like in practice. Most organisations talk about accountability as if it were: a value, a role description, a governance requirement, or a matter of personal...
by Rob Malcolm | Apr 15, 2026 | Misc, Source Note
SECI as Learning Throughput — The Engine of Adaptive Capacity Organisations measure the wrong things. They track: training completion document production framework maturity All of it looks like progress. None of it measures learning. A better lens From practice: 👉...
by Rob Malcolm | Apr 15, 2026 | Source Note
Most organisations believe learning happens in:workshops, classrooms, presentations, online teaching, and strategy sessions. It doesn’t. 👉 Learning only becomes real where work is actually done — when knowledge is put to the test. What Gemba really is Gemba is often...
by Rob Malcolm | Apr 14, 2026 | Source Note
(From Deep Listening to Organisational Learning) The Core Problem Organisations face a fundamental challenge: How do we ensure all voices are heard — and that what is heard leads to meaningful learning and action? Most approaches fail in one of two ways: Superficial...
by Rob Malcolm | Apr 14, 2026 | Source Note
Note: This protocol applies the Structured Sensemaking System in practice. Pass 1 Stakeholder Engagement: From Pain to Purpose The Problem Traditional stakeholder engagement focuses on: needs expectations alignment It improves dialogue — but it is incomplete. It...