by Rob Malcolm | Apr 8, 2026 | Source Note
Framing Insight Technological change alters what we do. It does not determine who we become. AI will change what you do. Purpose determines how you respond. What’s Going On AI is accelerating change across many sectors. Tasks are being automated, roles are being...
by Rob Malcolm | Apr 8, 2026 | Source Note
Framing Insight Sensemaking is not neutral. It is shaped by what the organisation is trying to achieve. If the purpose is unclear, sensemaking will optimise the wrong outcome. What’s Going On Organisations operate in environments where: cause and effect are not fully...
by Rob Malcolm | Apr 7, 2026 | Source Note
Framing Insight Learning does not stabilise an organisation. Judgement does. In complex environments, learning creates variation, alternatives, and new interpretations. Without a stabilising mechanism, this leads to ambiguity rather than clear direction. Practical...
by Rob Malcolm | Apr 7, 2026 | Source Note
In complex environments, failure rarely comes from a lack of rules. Rules serve a purpose. Procedures create stability. Standards build consistency. They help people coordinate action, reduce variation and preserve what has already been learned. But they work best...
by Rob Malcolm | Apr 7, 2026 | Source Note
Most organisations don’t misunderstand knowledge. They misunderstand where learning actually happens. One of the most common assumptions is this: If we can capture it, we understand it. This is where many knowledge initiatives go wrong. Ikujiro Nonaka and Hirotaka...