by Rob Malcolm | Jun 17, 2026 | Glossary
Information about the results of actions that support learning, adaptation, and improvement. Feedback is the information that returns after an action. It tells individuals, teams, and organisations about the effects of what they have done, whether those effects were...
by Rob Malcolm | Jun 17, 2026 | Glossary
A framework that evaluates performance across social, environmental, and economic outcomes. The Triple Bottom Line broadens the way organisations think about success. Rather than evaluating performance solely through financial results, it asks leaders to consider...
by Rob Malcolm | Jun 16, 2026 | Glossary
Ecocentric and egocentric thinking are two opposing worldviews shaping decision-making and success evaluation for individuals, organisations, and societies. Egocentric thinking focuses on personal, group, or organisational interests, emphasising immediate benefits...
by Rob Malcolm | Jun 16, 2026 | Glossary
DSRP — A systems thinking framework based on Distinctions, Systems, Relationships, and Perspectives that helps people make sense of complexity. Developed by Derek and Laura Cabrera, DSRP proposes that all thinking is built from four fundamental patterns: Distinctions...
by Rob Malcolm | Jun 16, 2026 | Glossary
Learning that challenges underlying assumptions, beliefs, and mental models rather than simply improving actions. Most learning focuses on improving performance within existing assumptions. When results are unsatisfactory, people adjust their actions, refine...
by Rob Malcolm | Jun 16, 2026 | Glossary
📝 Consequential Intervention An approach to change that works with consequences, feedback, and learning rather than relying on control and prediction. Consequence Actions create consequences. Consequences provide feedback about how systems, people, organisations, and...