by Rob Malcolm | Jun 18, 2026 | Glossary
Explicit and tacit knowledge are interdependent: one can be expressed and shared through artefacts, while the other is carried through experience, judgement, practice, and context. Explicit knowledge can be represented in documents, models, procedures, diagrams,...
by Rob Malcolm | Jun 17, 2026 | Glossary
Feedback is information about the consequences of action that can be used to support learning, adaptation and improvement. Feedback may be immediate and obvious, or delayed, dispersed and difficult to interpret. In complex environments, consequences may emerge...
by Rob Malcolm | Jun 17, 2026 | Glossary
The Triple Bottom Line assesses organisational performance through three connected outcomes: economic viability, social wellbeing and environmental health—often expressed as people, planet and profit. It asks whether apparent success depends on shifting costs or harm...
by Rob Malcolm | Jun 16, 2026 | Glossary
Egocentric thinking views decisions primarily through the interests of the individual, group or organisation. Ecocentric thinking recognises that those interests exist within wider, interdependent human, social, economic and ecological systems. Egocentric thinking can...
by Rob Malcolm | Jun 16, 2026 | Glossary
DSRP — A systems thinking framework based on Distinctions, Systems, Relationships, and Perspectives that helps people make sense of complexity. Developed by Derek and Laura Cabrera, DSRP proposes that all thinking is built from four fundamental patterns: Distinctions...
by Rob Malcolm | Jun 16, 2026 | Glossary
Double-loop learning means questioning the assumptions, rules or beliefs behind an action—not simply trying to perform the same action better. Single-loop learning asks, How can we improve what we are doing? Double-loop learning also asks, Are we doing the right...