by Rob Malcolm | Jun 16, 2026 | Glossary
An approach to change that works with consequences, feedback, and learning rather than relying on control and prediction. Consequence Actions create consequences. Consequences provide feedback about how systems, people, organisations, and environments respond to...
by Rob Malcolm | Jun 16, 2026 | Glossary
Design thinking explores what people need and tests practical ways of meeting that need. Strategic thinking considers where to focus, what choices must be made and how those choices may affect the wider system over time. Design thinking asks, What might work, and how...
by Rob Malcolm | Jun 16, 2026 | Glossary
Dialogue, dialectic and debate are different ways of talking and thinking together. Dialogue explores experience and meaning to develop shared understanding. Dialectic examines tensions between different views to develop a stronger understanding. Debate tests...
by Rob Malcolm | Jun 16, 2026 | Glossary
Enterprise Architecture helps an organisation understand how its work, information, capabilities and systems fit together. It uses shared models and language to make important relationships visible and discussable. This helps people see dependencies, test proposed...
by Rob Malcolm | Jun 16, 2026 | Glossary
📝 Common Data Model — A high-level representation of the key subjects and relationships important to an organisation. A Common Data Model (CDM) is a model of ‘what the business deals with,’ an agreed map of the important things an organisation talks about and...
by Rob Malcolm | Jun 15, 2026 | Glossary
📝 Basho — A collective experience of coherence, connection, and shared meaning within a social field. Basho is a collective experience of coherence, connection, and shared meaning within a social field. It may emerge when people develop sufficient trust, a shared...