by Rob Malcolm | Apr 6, 2026 | Source Note
Most organisations believe real learning happens in: workshops presentations strategy sessions It doesn’t. Learning only becomes real where work is actually done. What Gemba really is Gemba is often translated form the Japanese as: 👉 “the real place” But that’s too...
by Rob Malcolm | Apr 6, 2026 | Source Note
People may feel safe to speak. And still choose not to. The difference Psychological safety answers: 👉 Can I speak? Trust answers: 👉 Is it worth it? That’s the shift. What trust actually is Trust is not: a value statement a team exercise a leadership message 👉 It is a...
by Rob Malcolm | Apr 6, 2026 | Source Note
Most organisations say they want people to speak up. They encourage: openness feedback challenge And yet, in critical moments: 👉 people stay silent The assumption Psychological safety, as defined by Amy Edmondson, is often described as the willingness to speak up...
by Rob Malcolm | Apr 6, 2026 | Source Note
Most organisations ask questions. They ask: “Does this align?” “Does this make sense?” “Can we proceed?” These questions are not wrong. They are just not enough. Because they confirm. They do not challenge. What real questioning is Questioning is not curiosity. 👉 It...
by Rob Malcolm | Apr 5, 2026 | Source Note
Organisations don’t usually fail to learn. They build: knowledge repositories training programmes communities of practice They invest heavily. And yet, over time: 👉 learning declines 👉 capability erodes 👉 adaptive capacity weakens The assumption Most models assume: 👉...
by Rob Malcolm | Apr 5, 2026 | Source Note
Organisations measure the wrong things. They track: training completion document production framework maturity All of it looks like progress. None of it measures learning. A better lens From practice: 👉 Learning Throughput = the rate at which knowledge becomes...