by Rob Malcolm | Apr 7, 2026 | Source Note
In complex environments, failure rarely comes from a lack of rules. Rules serve a purpose. Procedures create stability. Standards build consistency. They help people coordinate action, reduce variation and preserve what has already been learned. But they work best...
by Rob Malcolm | Apr 7, 2026 | Source Note
Most organisations don’t misunderstand knowledge. They misunderstand where learning actually happens. One of the most common assumptions is this: If we can capture it, we understand it. This is where many knowledge initiatives go wrong. Ikujiro Nonaka and Hirotaka...
by Rob Malcolm | Apr 7, 2026 | Source Note
Learning is not the accumulation of knowledge. It is the process of discovering, evaluating, understanding, and applying it. Through this process, we build human and social capital— and with it, our adaptive capacity to respond and evolve in a complex world....
by Rob Malcolm | Apr 6, 2026 | Source Note
Most organisations believe real learning happens in: workshops presentations strategy sessions It doesn’t. Learning only becomes real where work is actually done. What Gemba really is Gemba is often translated form the Japanese as: 👉 “the real place” But that’s too...
by Rob Malcolm | Apr 6, 2026 | Source Note
People may feel safe to speak. And still choose not to. The difference Psychological safety answers: 👉 Can I speak? Trust answers: 👉 Is it worth it? That’s the shift. What trust actually is Trust is not: a value statement a team exercise a leadership message 👉 It is a...
by Rob Malcolm | Apr 6, 2026 | Source Note
Most organisations say they want people to speak up. They encourage: openness feedback challenge And yet, in critical moments: 👉 people stay silent The assumption Psychological safety, as defined by Amy Edmondson, is often described as the willingness to speak up...