by Rob Malcolm | Apr 9, 2026 | Source Note
How a situation is framed determines how it is approached — and what actions are considered appropriate. Framing is an act of sensemaking. It shapes the mindset applied to the situation, and that mindset directly influences action. If a complex situation is framed as...
by Rob Malcolm | Apr 8, 2026 | Source Note
Framing Insight Technological change alters what we do. It does not determine who we become. AI will change what you do. Purpose determines how you respond. What’s Going On AI is accelerating change across many sectors. Tasks are being automated, roles are being...
by Rob Malcolm | Apr 8, 2026 | Source Note
Framing Insight Sensemaking is not neutral. It is shaped by what the organisation is trying to achieve. If the purpose is unclear, sensemaking will optimise the wrong outcome. What’s Going On Organisations operate in environments where: cause and effect are not fully...
by Rob Malcolm | Apr 7, 2026 | Source Note
Framing Insight Learning does not stabilise an organisation. Judgement does. In complex environments, learning creates variation, alternatives, and new interpretations. Without a stabilising mechanism, this leads to ambiguity rather than clear direction. Practical...
by Rob Malcolm | Apr 7, 2026 | Source Note
In complex environments, failure rarely comes from a lack of rules. It comes from the absence of judgement. Rules serve a purpose. Standards have their place. Procedures ensure stability. But something shifts when organisations become over-reliant on them. People stop...