by Rob Malcolm | Jun 27, 2026 | Glossary
Great Inertia is the tendency of individuals, organisations and systems to resist meaningful change, even when change appears necessary. In organisations, inertia is often explained in structural terms: legacy systems, complex governance, hierarchy, regulation, sunk...
by Rob Malcolm | Jun 27, 2026 | Glossary
Gemba is a Japanese term often translated as “the real place.” In organisational practice, it is commonly described as the place where value is created for the customer. In the Adapt, Survive and Flourish framework, Gemba has a deeper meaning. It is the place where...
by Rob Malcolm | Jun 27, 2026 | Glossary
Business Process Management (BPM) is the discipline of understanding, designing, improving and governing the processes through which work is performed. A business process describes how workflows across people, roles, systems, data and decisions to produce an outcome....
by Rob Malcolm | Jun 27, 2026 | Glossary
Persona Josh is a university student and emerging technology practitioner who joins NaturFlourish as a permanent part-time employee while finishing his studies. Bright, enthusiastic, and eager to contribute, he brings curiosity, technical confidence, and a natural...
by Rob Malcolm | Jun 27, 2026 | Glossary
Persona Spiros Manakeris serves as NaturFlourish’s Marketing Manager. Greek-Australian, he is sharp and ambitious, with a background in Commerce and Marketing, and recently earned an MBA. Fluent in modern growth strategies, Spiro is adept with market segments,...