by Rob Malcolm | Jul 4, 2026 | Source Note
From current reality to future capability Operating model language is often used loosely. Sometimes it means an organisation chart. Sometimes it means a process model. Sometimes it means a technology platform. Sometimes it means a consultant’s target-state deck....
by Rob Malcolm | Jul 4, 2026 | Glossary
An operating model is how an organisation arranges its capabilities, people, decision rights, information, processes, technology and relationships to deliver its purpose and strategy. It connects what the organisation intends to do with how work actually happens. A...
by Rob Malcolm | Jul 4, 2026 | Glossary
AI, Human Collaboration & Dialogue Design is the intentional use of artificial intelligence as a partner in inquiry, sensemaking, modelling, critique, learning and decision support — not simply as a tool for producing answers. Effective collaboration depends upon...
by Rob Malcolm | Jul 4, 2026 | Subject Area
When change consumes the human and social capital, it depends on Transformation is usually justified through the language of improvement. Lower cost. Greater efficiency. Better systems. Sharper focus. New structures. Digital maturity. AI-enabled productivity. A more...
by Rob Malcolm | Jul 2, 2026 | Glossary
Organisational awareness is an organisation’s ability to notice what is happening within and around it, understand what matters and respond before problems deepen or opportunities disappear. It depends on more than reports and dashboards. People must be able to share...