by Rob Malcolm | Apr 15, 2026 | Source Note
This note explains the mechanism. The NaturFlourish story in Lead, Transform & Navigate shows what it looks like in practice. Most organisations talk about accountability as if it were: a value, a role description, a governance requirement, or a matter of personal...
by Rob Malcolm | Apr 15, 2026 | Source Note
Most organisations believe learning happens in:workshops, classrooms, presentations, online teaching, and strategy sessions. It doesn’t. 👉 Learning only becomes real where work is actually done — when knowledge is put to the test. What Gemba really is Gemba is often...
by Rob Malcolm | Apr 14, 2026 | Source Note
(From Deep Listening to Organisational Learning) The Core Problem Organisations face a fundamental challenge: How do we ensure all voices are heard — and that what is heard leads to meaningful learning and action? Most approaches fail in one or two ways: Superficial...
by Rob Malcolm | Apr 14, 2026 | Source Note
Note: This protocol applies the Structured Sensemaking System in practice.  Pass 1 Stakeholder Engagement: From Pain to Purpose The Problem Traditional stakeholder engagement focuses on: needs expectations alignment It improves dialogue — but it is incomplete. It...
by Rob Malcolm | Apr 14, 2026 | Source Note
A Navigation Map for Working in Complexity Framing Insight Most organisational failures are not failures of effort. They are failures of interpretation. People act on incomplete understanding, hidden assumptions, fragmented knowledge, and overly simplified...