by Rob Malcolm | May 9, 2026 | Source Note
Understanding what kind of problem you are facing Most organisational failures are not failures of effort or intent. They are failures of interpretation. A simple issue is treated as complex. A complex challenge is approached as if it can be engineered. 👉 The result...
by Rob Malcolm | May 7, 2026 | Subject Area
The Inner Orientation of Adaptive Action Organisations do not perceive, interpret or act independently of the people within them. Structures, information, governance, capabilities, and processes shape behaviour, but they don’t dictate how individuals respond to...
by Rob Malcolm | May 6, 2026 | Source Note
Part of the Adaptive Capacity model → View full model Learning Domain How organisational learning actually forms (and fails) Learning is not the accumulation of knowledge. It is the ongoing ability of an organisation to adapt its behaviour through shared...
by Rob Malcolm | May 6, 2026 | Source Note
Shared Mental Models How organisations actually make sense together. The Core Problem Most organisations assume that knowledge is shared when information is exchanged, it is not. People can attend the same meeting, read the same document, use the same systems, and...
by Rob Malcolm | May 5, 2026 | Subject Area
✍️ Seeing the System (what kind of system are we in?) Most organisations begin with an assumption: 👉 The world is understandable, predictable, and controllable. That assumption is often wrong. 🧠 Start with the nature of the situation From a systems perspective, the...