by Rob Malcolm | Apr 14, 2026 | Source Note
Note: This protocol applies the Structured Sensemaking System in practice. Pass 1 Stakeholder Engagement: From Pain to Purpose The Problem Traditional stakeholder engagement focuses on: needs expectations alignment It improves dialogue — but it is incomplete. It...
by Rob Malcolm | Apr 14, 2026 | Source Note
A navigation map for working in complexity Overview Organisations operating in complex environments face a recurring problem: too much information too many perspectives too much pressure to simplify In response, many adopt frameworks that promise clarity—often...
by Rob Malcolm | Apr 14, 2026 | Source Note
Why some tools work brilliantly in Gemba—and fail everywhere else. Overview Simple frameworks are attractive. They promise clarity, alignment, and control. Many organisations adopt one-page models—four-step strategies, canvases, strategy maps—believing that if...
by Rob Malcolm | Apr 13, 2026 | Misc
Definition Purpose is not defined. It is revealed through disciplined engagement with the organisation’s lived experience. It emerges when people collectively surface: What is and is not working. What matters. What must not be compromised. What should be created....
by Rob Malcolm | Apr 9, 2026 | Misc, Source Note
In complex environments, failure is rarely due to lack of effort or intent. 👉 It is most often the result of applying the wrong logic to the situation. The Structural Trap Organisations are conditioned to operate in domains where: Cause and effect are clear. Agreement...