by Rob Malcolm | Apr 15, 2026 | Source Note
This note explains the mechanism. The NaturFlourish story in Lead, Transform & Navigate shows what it looks like in practice. Most organisations talk about accountability as if it were: a value, a role description, a governance requirement, or a matter of personal...
by Rob Malcolm | Apr 15, 2026 | Source Note
Most organisations believe learning happens in:workshops, classrooms, presentations, online teaching, and strategy sessions. It doesn’t. 👉 Learning only becomes real where work is actually done — when knowledge is put to the test. What Gemba really is Gemba is often...
by Rob Malcolm | Apr 14, 2026 | Source Note
(From Deep Listening to Organisational Learning) The Core Problem Organisations face a fundamental challenge: How do we ensure all voices are heard — and that what is heard leads to meaningful learning and action? Most approaches fail in one or two ways: Superficial...
by Rob Malcolm | Apr 14, 2026 | Source Note
Note: This protocol applies the Structured Sensemaking System in practice. Pass 1 Stakeholder Engagement: From Pain to Purpose The Problem Traditional stakeholder engagement focuses on: needs expectations alignment It improves dialogue — but it is incomplete. It...
by Rob Malcolm | Apr 14, 2026 | Source Note
A navigation map for working in complexity Overview Organisations operating in complex environments face a recurring problem: too much information too many perspectives too much pressure to simplify In response, many adopt frameworks that promise clarity—often...
by Rob Malcolm | Apr 14, 2026 | Source Note
Why some tools work brilliantly in Gemba—and fail everywhere else. Overview Simple frameworks are attractive. They promise clarity, alignment, and control. Many organisations adopt one-page models—four-step strategies, canvases, strategy maps—believing that if...