by Rob Malcolm | May 5, 2026 | Subject Area
✍️ Seeing the System (what kind of system are we in?) Most organisations begin with an assumption: 👉 The world is understandable, predictable, and controllable. That assumption is often wrong. 🧠 Start with the nature of the situation From a systems perspective, the...
by Rob Malcolm | May 2, 2026 | Subject Area
Understanding how organisations learn, adapt, and fail over time Organisations are often treated as engineered systems. In practice, they behave more like living systems. They adapt—or fail to adapt—depending on how learning, relationships, structure, and action...
by Rob Malcolm | May 2, 2026 | Subject Area
Return to: Sensemaking Domain Keeping organisational knowledge alive, usable and connected to reality Twenty-first-century organisations do not suffer from a shortage of information. They are surrounded by: data, documents, dashboards, messages, reports, models,...
by Rob Malcolm | May 1, 2026 | Subject Area
The first reality check — and a continuing discipline of consequence, judgement and learning Stakeholders provide the first reality check. Gemba ensures it is never the last. Purpose of this revision This is a substantive revision of earlier versions, not a summary....
by Rob Malcolm | Apr 30, 2026 | Subject Area
1. What it is A Business Capability Model (BCM) defines what the organisation must be able to do to deliver its purpose. It is: independent of organisational structure, processes, or systems, stable over time, even as implementation changes, a structured view of...
by Rob Malcolm | Apr 30, 2026 | Subject Area
1. What it is Ethics in organisations is not a set of rules or compliance requirements.It is the discipline of understanding and taking responsibility for the consequences of decisions. Every decision: includes some things and excludes others, benefits some...