by Rob Malcolm | Apr 6, 2026 | Misc
Most organisations say they want people to speak up. They encourage: openness feedback challenge And yet, in critical moments: 👉 people stay silent The assumption Psychological safety, as defined by Amy Edmondson, is often described as the willingness to speak up...
by Rob Malcolm | Apr 6, 2026 | Misc
Most organisations ask questions. They ask: “Does this align?” “Does this make sense?” “Can we proceed?” These questions are not wrong. 👉 They are just not enough. Because they confirm. 👉 They do not challenge. What real questioning is Questioning is not curiosity. 👉...
by Rob Malcolm | Apr 6, 2026 | Source Note
Most organisations reflect. They run: retrospectives lessons learned sessions. post-implementation reviews But most of it does not change behaviour. It produces narrative — not learning. What Hansei actually is Hansei is not reflection for understanding. 👉It is...
by Rob Malcolm | Apr 5, 2026 | Source Note
Organisations don’t usually fail to learn. They build: knowledge repositories training programmes communities of practice They invest heavily. And yet, over time: 👉 learning declines 👉 capability erodes 👉 adaptive capacity weakens The assumption Most models assume: 👉...
by Rob Malcolm | Apr 5, 2026 | Source Note
Organisations measure the wrong things. They track: training completion document production framework maturity All of it looks like progress. None of it measures learning. A better lens From practice: 👉 Learning Throughput = the rate at which knowledge becomes...